Terms of Service

1. The service

The platform provides receiving, bin and stock management, pick and pack, AI slotting suggestions, client billing, dispatch and a client portal, delivered online through a browser and handheld devices. The features available depend on your plan.

2. Accounts

You are responsible for the people you give access to, including your staff and your clients' users, and for keeping login details confidential. Tell us promptly if you believe an account has been misused.

3. Free client trial

The trial lets you run one client for 30 days. At the end of the trial you can choose a paid plan or export that client's data. Trial accounts that do not move to a paid plan may be closed 30 days after the trial ends.

4. Plans, fees and usage

Paid plans are charged per active client per month, plus a charge per order shipped, at the rates shown on the Plans page or in your order form. An order is counted once when its shipping label or dispatch document is printed. Returns, cancelled orders and internal transfers are not charged.

Fees are billed monthly in advance for client fees and monthly in arrears for order usage, unless agreed otherwise. Prices exclude taxes, which are added where applicable.

5. Your data

You and your clients own the warehouse data put into the platform. You give us permission to process it only to provide and improve the service for you. We do not sell it.

You are responsible for having the right to load your clients' and end customers' data into the platform.

6. AI Slotting

AI Slotting gives suggestions based on your data. Stock moves happen only when a supervisor approves them. Walking and time savings shown are estimates and are not guaranteed. You remain responsible for decisions made on your floor, including safety, weight and storage rules.

7. Acceptable use

Do not use the platform to store or ship goods unlawfully, to break the security of the platform, to overload it on purpose, or to access another business's data. We may suspend access that puts the platform or other customers at risk, and will tell you why.

8. Availability and support

We aim to keep the platform available at all times, apart from planned maintenance, which we schedule outside common shift peaks where possible and announce in advance. Support channels depend on your plan.

9. Integrations

Connections to sales channels, couriers and accounting tools depend on those third parties. We are not responsible for changes or outages on their side, but we will work to restore affected connections quickly.

10. Limitation of liability

The platform records and directs warehouse work, but it does not handle goods. We are not liable for physical loss or damage to goods, or for indirect or consequential losses. Our total liability in any 12-month period is limited to the fees you paid for the platform in that period.

11. Ending the service

You can cancel at any time from your account settings or by contacting us, with effect from the end of the current billing month. We may end the service with 30 days' notice, or immediately for serious breach of these terms. After the service ends you can export your data for 30 days.

12. Changes to these terms

We may update these terms. Material changes will be sent to account owners by email at least 30 days before they apply.